A real conversation is never far away.
Whether you are choosing a trip, managing a booking, or preparing to travel, our team is here to help.
Aruna, Priya and Mathan answer most of what comes in. You will usually get the same person twice.
Pick the route that fits.
All of these reach the same team. Some are simply quicker for some questions.
- Planning a new journeyAsk about trips, destinations, dates, or group travel.Plan a journeyAnswered within one working day
- Existing bookingAsk about payments, passengers, documents, pickup, or travel details.Get booking supportMost answers are already in your booking
- WhatsAppStart a quick conversation with the travel team.Open WhatsAppReplies during business hours
- PhoneSpeak directly during business hours.Call the teamMon–Fri 9–6, Sat 10–4
- EmailSend a detailed enquiry.Send an emailAnswered within one working day
Write to us, and we will take it from there.
The form asks a few extra questions once it knows what your message is about. That is so the first reply answers you properly instead of asking for details you have already got to hand.
- A person, not a queueRead by the team who plan the journeys, not by an outsourced inbox.
- An honest timeframeWe tell you when to expect a reply based on what you are asking, not a generic promise.
- A copy for youEverything you send is emailed back to you with a reference.
Let us find the right details quickly.
Most questions about an existing booking are already answered inside it — and you do not need an account to look. Enter your reference and we will send a secure code to the email or phone on the booking.
Where and when to reach us.
Our office
Global Tamil Travels Ltd
Unit 4, Chandos House42 Romford RoadLondon E7 9HZUnited KingdomRegistered in England and Wales. Company number 00000000.
Business hours
- Monday
- 9:00am – 6:00pm
- Tuesday
- 9:00am – 6:00pm
- Wednesday
- 9:00am – 6:00pm
- Thursday
- 9:00am – 6:00pm
- Friday
- 9:00am – 6:00pm
- Saturday
- 10:00am – 4:00pm
- Sunday
- Closed
Getting here
- Stratford station is a ten-minute walk, or one stop on the 25 bus.
- Forest Gate station is a five-minute walk on the Elizabeth line.
- The 25, 86 and 325 buses all stop on Romford Road.
Pay-and-display bays on the side streets. No parking at the building itself.
Visiting? Visits are by appointment so someone who knows your booking is there when you arrive. Call or message ahead and we will find a time.
Travelling now and need urgent support?
Use the emergency contact provided in your booking documents for urgent issues during an active journey. It reaches someone in the UK outside office hours, and it is the fastest route while you are away.
If someone is in danger, or needs the police, an ambulance or a fire service, contact the local emergency number first — 999 in the UK, 112 across Europe. Tell us afterwards; we will take it from there.
Use the emergency contact for
- You are travelling today and your transport has not arrived
- You cannot reach your coordinator at a meeting point
- Your accommodation has turned you away
- Someone in your group is unwell and you need us to speak to a supplier
Use this page instead for
- A question about a future departure
- A payment or refund query
- Uploading a document
- Changing a booking
We do not publish an out-of-hours number here. It is issued with each departure so it reaches the coordinator who knows your group — a general number would only slow you down.
A few answers before you send a message.
These come up most often. If yours is not here, write to us — we would rather answer twice than have you guess.
Read all frequently asked questionsYou do not need to have every detail before you ask.
Tell us what you know, and our team will help you understand the next step.